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SMS Groups

SMS Groups let you organize contacts and send broadcasts. Requires Twilio messaging plus the right permissions (manage_sms_groups, send_sms_broadcasts).

Manage groups​

  1. Go to Admin → SMS Groups.
  2. Create a group.
  3. Add members or enroll eligible people.
  4. Send a broadcast when ready.
  5. Review broadcast details afterward.

Tips​

  • Keep groups purposeful (first-time guests, volunteers, event attendees).
  • Respect consent and unsubscribe preferences.
  • Use sequences for multi-step journeys; use broadcasts for one-time announcements.