FAQ
Short answers to the questions we hear most often.
Members
I don’t see Videos / Courses / Messages / LIVE
Those areas are add-ons. Ask an admin to enable them, or confirm your account has the required permission (especially for LIVE / Go Live).
I got sent to Subscriptions when I opened a page
That page is gated by Subscription Access. Choose a plan under Subscriptions, or ask which plan unlocks it.
Where do I change my profile or password?
Open My Profile from the user menu. Most account details are edited there.
How do I hide a post without reporting it?
Use the personal hide/block option on the post. That only affects your feed. Use Report when staff should review it.
Can I turn off certain notifications?
In-app alerts appear in the notification bell. There is not currently a separate notification preferences screen.
Admins
Why don’t I see People in the sidebar?
Enable People Followup under Admin → Add-Ons. Permissions alone are not enough.
What’s the difference between Users and People?
- Users = accounts that sign in
- People = CRM contacts in People Followup (may or may not have a login)
Why can’t I edit Super Admin permissions?
Super Admin always has every permission and is not meant to be customized in Access Control. Create other roles for staff.
Subscription Products is missing
Complete Get Paid (Stripe Connect) first.
Organizations / Videos have a different name in the app
That’s expected — those labels are customizable in Global Settings.
Still stuck?
Contact your community admin, or your Infinity Center Web App support channel if you manage the deployment.